Contact

If you wish to modify or cancel your order, please contact our Customer Care team at aota@hausofaota.com. We are happy to assist you with any request you may have.

Payment can be made using a direct debit Visa© or MasterCard©, bank card or credit card. The website is secure and PCI DSS compliant. We also accept USDT, BTC, ETH crypto payment.

Due to the personalized nature of the garments, You can return your order within 30 days of the receiving date. Please visit the Return page for step by step details. Your account will be credited fully with store credit equivalent to the amount paid for the product(s). Please note we do not offer cash refunds or credit back to the original payment method. This store credit can be redeemed for any future orders on our website.

If you placed your order with your Hausofaota customer account, please log in then click on 'My Orders'. You will then be able to follow the status of your order.
If you placed your order as a Guest, please track the progress of your delivery using the tracking number provided in the Order Confirmation email. If you do not receive your package within 10 working days, please contact us at aota@hausofaota.com

Yes, we cater to clients globally. Hence, we provide worldwide shipping. Free shipping worldwide and times vary depending on the location.

We provide several shipping options to accommodate the needs of our customers globally. These include standard shipping, express shipping for certain regions. For details, you can refer to our 'Shipping Policy' page on our website.

We welcome individual designs for customization. Our expert tailors can work closely with you to ensure the final garment perfectly represents your design concept and unique style.

We utilize a range of high-quality materials in our garments. This includes but is not limited to sequin, linen, cotton, velvet, and other premium fabrics. The specific choice of materials depends largely on the design and customer preference.

The timeframe varies depending upon the intricacy of the design and craftsmanship involved. Typically, it takes between 3 to 8 weeks from the initial consultation to delivery. However, we can provide a more precise timeline once we review your specific design requirements.

To ensure the perfect fit, we recommend scheduling a measurement session with us. We can guide you to take your measurements accurately via email. We are collaborating 3D Body Scanning App for fit perfect.

In case you are not satisfied with the fitting of the garment, we offer free adjustment. Please contact us at aota@hausofaota.com and state your order number and a description of your request.

If you have received an item you believe to be faulty, please contact us at aota@hausofaota to discuss your options for a repair, replacement or refund, subject to the conditions of our Refunds & Returns policy.